Wickes is one of the UK’s best known home improvement retailers. Having opened our first store in 1972 we now have over 230 stores across the UK, employing 8,500 colleagues and offering products ranging from kitchens and bathrooms, to paint, tools and timber.
Wickes is a successful, growing, cash generative and profitable business, operating in the large and growing £25 billion UK Home Improvement market. Over the past few years Wickes has consistently outperformed the market, growing share and delivering a CAGR growth rate double that of the market.
At Wickes, we have a clear purpose, which is to ‘help the nation feel house proud’, and we do this by focusing on our three customer segments - Local Trade, Do-it-for-me and DIY retail. Our highly distinctive proposition, balanced across these three customer segments, means that we can capture the full breadth of the market growth opportunity as Wickes is much more than just a DIY business.
Our business is digitally led and service enabled, fulfilled by a low cost, efficient and totally integrated operating model. With over 5 million online customers, almost two thirds of all sales emanate in the digital space. However, as 98% of sales are fulfilled directly from our physical estate this ensures that we benefit from digital growth without digital dilution.
We have proven levers for growth across our three customer segments of Local Trade, Do-it-for-me and DIY Retail and are committed to ensuring that our growth is delivered responsibly, minimising our impact on the environment, supporting the communities we serve and creating a winning culture where our colleagues can gain new skills and build their careers.
Wickes CEO, David Wood: “Wickes' unique proposition, digital capability and efficient operating model has enabled us to respond rapidly to the changing demands of our customers. We are able to provide customers with everything they need to achieve their home improvement plans and we are well placed to capitalise on the exciting growth opportunities we see in our markets while creating long-term value for all our stakeholders.”
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